Privacy Policy

ImperialAT is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, and communications.

By using our website or providing your personal information to ImperialAT, you agree to the practices described in this policy.

Information We Collect

We may collect and process personal information in the following ways:

Information You Provide to Us

You may provide personal information when you:

Complete forms on our website
Contact us by phone, email, or social media
Request products, services, or support

This information may include:

Full name
Address
Email address
Telephone number
Any additional details you choose to provide

Information We Automatically Collect

When you visit our website, we may automatically collect certain technical and usage data, including:

IP address
Browser type and version
Time zone settings
Device type and operating system
Pages visited and interaction data
Website navigation patterns
Page response times and error reports

This information helps us improve website performance and user experience.

Information From Third Parties

We may receive personal data from trusted third parties including:

Business partners and service providers
Analytics providers
Marketing and advertising partners
Credit reference agencies (where applicable)
Cloud hosting or software service providers

We may also collect publicly available business contact information where appropriate.

How We Use Your Information

ImperialAT does not sell personal data to third parties.

We may use your personal information to:

Provide and manage products and services
Process orders, support requests, or service enquiries
Maintain business records and meet regulatory obligations
Improve our services and website performance
Send relevant service updates or information about products that may interest you
Send occasional seasonal or customer communications

Legal Basis for Processing Data

We process personal data based on:

Your consent
The need to fulfil a contract or prepare to enter into a contract with you
Compliance with legal or regulatory obligations
Legitimate business interests, provided these do not override your rights

Sharing Your Information

We may share your data with selected third parties where necessary, including:

Suppliers, contractors, or partners involved in delivering services
IT, hosting, or cloud service providers
Analytics and search engine providers

We may also disclose personal data:

If ImperialAT undergoes a business transfer, sale, or merger
Where disclosure is required by law or regulatory authorities
To prevent fraud or manage credit risk
To protect the rights, safety, or property of ImperialAT, our customers, or others

International Data Transfers

Some personal data may be processed or stored outside the UK or European Economic Area (EEA). Where this occurs, ImperialAT will take appropriate safeguards to ensure your data remains protected in accordance with applicable data protection laws.

Data Security

ImperialAT takes reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

Where login credentials or passwords are provided, you are responsible for keeping them confidential.

While we take strong security precautions, internet data transmission cannot be guaranteed to be completely secure. Any transmission of personal data is carried out at your own risk.

Data Storage

We store personal data using reputable and secure software and service providers. We retain information only for as long as necessary to fulfil business, legal, or regulatory purposes.

Your Data Protection Rights

Under UK data protection laws, you have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion of your personal data (where applicable)
Object to marketing communications
Request restriction of processing
Request transfer of your data to another provider
Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

You may also unsubscribe from marketing emails by using the unsubscribe link provided in communications.

Changes to This Privacy Policy

ImperialAT may update this Privacy Policy periodically. Any updates will be published on this page with a revised “Last Updated” date. Continued use of our website or services after changes are posted indicates acceptance of those changes.

If you have any questions regarding this Privacy Policy or how your data is handled, please contact ImperialAT customer support.